For: Owners, Managers
The Jolly Shop is where your employees spend the points they've earned. Once a member claims points from their Inbox, those points are loaded into their balance and ready to use in the Shop, a catalog of tens of thousands of items across Shopify and Amazon, including tech accessories, home goods, apparel, and gear.
This article covers what the Shop experience looks like for your employees, and what that means for you as an admin.
How the Shop works for employees
Employees access the Shop from the Shop tab in the Jolly mobile app. They browse, pick an item, and check out directly from the app. If their points balance covers the item, shipping, and applicable taxes, they pay nothing out of pocket. If there's a shortfall, they can top it up with a credit card, Apple Pay, or Google Pay.
All Shop prices are in US dollars (USD), regardless of where the employee is located.
Points value: 200 points = $1.00. So 10,000 points = $50 toward a Shop purchase.
After placing an order, employees can check their order status anytime in Account tab → Inventory.
Shop purchases are private to each employee
Shop activity is completely private to the employee. You can see points earned, claimed, and total balances. You cannot see:
What an employee browses or purchases in the Shop
Their order history or items redeemed
Their shipping address
This is by design. Jolly's privacy model keeps Shop transactions between the employee and Jolly.
Points expiry and the Shop
Once an employee claims a point reward (by tapping Claim in their Inbox), those points are added to their balance and never expire. They can redeem at their own pace.
The important distinction: unclaimed spot rewards sitting in an employee's Inbox must be claimed before Jolly Day (the last day of every month), or they return to your organization's wallet. Encourage employees to check their Inbox regularly.
If someone leaves your organization
When an employee is unenrolled or their account is deactivated:
Claimed points remain redeemable in the Shop until the account is fully closed. They can redeem their balance right up until then.
Unclaimed inbox rewards are forfeited when the account closes and return to your organization's wallet.
It's good practice to let departing employees know they can claim and redeem their balance before their last day.
Common admin questions
Can I control what employees buy? No - once points are in an employee's balance, they're theirs to spend as they choose in the Shop.
Do I need to do anything to enable the Shop? No - the Shop is available to all enrolled members automatically. There's no setup required on the admin side.
What if an employee has trouble with an order? Order issues are handled directly between the employee and Jolly support. Direct them to support@jolly.com or the Contact Support button in the app.
Questions? Click Help in the left sidebar to start a chat with us. You can also email support@jolly.com (Mon-Fri, 9am-5pm ET; after-hours messages answered next business day).