Shop activity is private to each employee. This article covers what you can see, and what happens to points over time.
What can I see?
You can see points earned, points claimed, unclaimed points and total balances.
You cannot see what an employee browses or buys, their order history or items, or their shipping address.
This is by design. Shop purchases stay between the employee and Jolly.
Do points expire?
Points an employee claims by tapping Claim in their Inbox never expire. The employee can spend them at any pace. Unclaimed rewards in the Inbox must be claimed before Jolly Day, the last day of each month. If not, they return to your organization wallet. Please encourage employees to check their Inbox.
What happens to points when someone leaves?
When an employee is unenrolled or deactivated, claimed points stay spendable in the Shop until the account is fully closed.
Unclaimed Inbox rewards are lost when the account closes. They return to your organization wallet.
Please tell departing employees to claim and spend their points before their last day.
Questions? Click Help in the left sidebar of your admin dashboard to start a chat with us.