For: Owners
Your account
Access to the admin portal is deactivated on the agreed offboarding date. Active campaigns stop, new point distributions cease.
Employee rewards
Claimed points in employee balances remain redeemable in the Shop until the account is fully deactivated. The redemption window after cancellation is governed by your offboarding agreement - confirm with your account team.
Unclaimed inbox rewards that employees haven't tapped to claim will be forfeited when the account closes. Remind employees to claim and redeem before the close date!
Disputed charges
Outstanding rewards budget charges from prior periods are reviewed as part of offboarding. Refunds are issued where appropriate - handled directly with your account team.
Your data
For data retention, export, or deletion questions post-cancellation, contact your account team at the start of offboarding. Terms are in the Data Processing Agreement at jolly.com/terms#dpa.
Questions? Click Help in the left sidebar of your admin dashboard to start a chat with us.