Communications
Information and FAQ's for Lumion's Inbox product and capturing student leads.
22 articles
- Chat Widget Not Showing on Your WebsiteYour chat icon has disappeared from one of your sites. Work through these checks in order — most cases are browser cache or a domain that isn't enabled.
- AI Lead ResponsesHow Lumion's AI responds to and qualifies inbound leads — now part of Lead Capture 3.0.
- Bulk MessagingSend a message to multiple contacts at once — and when to use SMS/Email Marketing or Automations instead.
- SMS Best Practices for Texting StudentsBest practices for texting students compliantly, including transactional vs marketing SMS.
- Lumion Inbox FAQsWhat the Inbox is and how to use it, including the newer Read/Unread/Archive model, Quick Replies, and AI Suggested Replies.
- SMS Marketing: Getting Started
- Email Marketing: Getting StartedBuild, send, and track marketing emails from inside Lumion — domain setup, templates, Inbox, automations, and compliance.
- Customer Journey AI: OverviewAI agents that handle student engagement across SMS, email, and voice. Agents, campaigns, the autonomy dial, and the 4-tier action system.
- Lead Capture 3.0: Getting StartedThe new lead-capture widget: a real chat UX, mobile parity, custom agent name, activity log, exports, and AI-context controls.
- Quick Replies: Getting StartedPre-written message snippets for the Inbox. Personal vs institution-wide, shortcodes, and personalization tokens.
- Set Up an Enrollment FormBuild a form that collects applications, creates applicant records, and starts your enrollment workflows.
- Set Up Lead Capture (Website Widget)Create a Website Widget — an AI Chat Agent or a Lead Capture Form — to start collecting leads from your site.
- Viewing Student CommunicationReview consent status and the full communication/activity history on a contact record.
- Inbox AI: Suggested Replies — Getting StartedHow AI-suggested replies help you respond faster in the Inbox, and how to use or turn them off.
- Automations — Getting StartedTrigger actions automatically based on events in Lumion, and how Automations differ from Workflows.
- Using the Lead Capture DashboardRead the Lead Capture dashboard — trends, sources, and your leads list — and turn on each capture channel.
- Surveys — Getting StartedCreate, send, and analyze surveys to collect feedback from students and prospects.
- Inbox V2: What's New (Read, Unread, Archive)A real Read/Unread/Archive model, keyboard shortcuts, bulk actions, and saved filters.
- Facebook and Instagram: Connect Pages, Answer DMs, and Capture Lead AdsConnect your Facebook Pages and Instagram accounts to Lumion — social DMs open in the Inbox, lead-ad submissions arrive as contacts, and an AI agent can reply automatically.
- Add Knowledge to Your AI Knowledge LibraryFour ways to add answers your AI agents can use, crawl a website, upload a document, paste text, or write Q&A pairs — plus how the AI Knowledge Library is…
- Get Notified When Someone Starts a Lead Capture FormYour school can now be alerted when a prospect begins filling in a lead capture form, not just when they finish it.
- Embed a Form on Your Website and Style It to MatchTurn a Lumion form into an embeddable widget on your school's website — button or inline, button styling, and which domains it's allowed to load on.