Why do IBANs get archived?
From 30 September 2026, each GBP, EUR, and USD wire IBAN on the Standard plan costs $0.99 per month to keep open. If there's nothing anywhere in your account to collect that fee from, the IBAN is archived automatically.
IBANs may also be archived after a period of inactivity, or at the account holder's request. If you simply don't want to pay for an IBAN, close it — see Closing an IBAN yourself below.
⚠️ An empty IBAN is still charged. The $0.99 is charged for every IBAN you hold, whether or not there is money in it, and we take it from your USD balance. An empty EUR or GBP account with a funded USD wallet will still be billed — out of the wallet. Closing the IBAN is what stops the charge.
✅ Who is excluded from these fees
The following users are not charged the $5.99 activation fee or the $0.99 monthly fee:
GCC residents— for their USD account
EU residents— for their EUR account
UK residents— for their GBP account
Prior activation fee payers ($5.99 or $1.99)— per IBAN: the activation fee exempts you from the $0.99 monthly fee for that specific IBAN only. If you open a different IBAN currency, the $5.99 activation and $0.99/month apply to that new IBAN
nsave Pro subscribers— included in your subscription
ℹ️ Archiving is an administrative status change only. It does not mean your account or funds are closed, frozen, or lost. It only affects whether those specific bank details can be used to send or receive transfers.
What happens when an IBAN is archived?
The IBAN number can no longer be used to send or receive transfers
Payments sent to an archived IBAN are returned to the sender — they do not arrive in your account. If you're expecting salary payments, invoices, or any standing order, update the sender with new details before your IBAN is archived
Your nsave account remains fully open
Your funds remain safely held and are not affected in any way
What happens to different currency accounts?
Unused or empty currency accounts
An empty currency account is not free. As long as its IBAN is open, the $0.99 monthly fee is charged for it and taken from whatever balance you hold elsewhere. If you don't plan to use that currency, close the account rather than leaving it sitting there empty.
Currency accounts with no balance and no transaction history may also have their IBANs archived after a period of inactivity. To use that currency again afterwards, a new IBAN can be requested in the app ($5.99 on Standard, free on Pro — then $0.99/month).
Currency accounts holding funds
Accounts holding funds remain fully secure. If an IBAN is archived, the funds stay safely held and are not affected. You'll need a new IBAN to receive further transfers.
Example
A customer keeps their savings in their USD Account and also holds an empty GBP account they no longer use. From 30 September they are charged $0.99 a month for the GBP IBAN, taken from the USD balance, even though the GBP account is empty. To stop that charge they need to close the GBP account. Their USD funds are safe throughout, and their nsave account stays open.
Will my main account still exist?
Yes. Your main nsave account remains active at all times, whether individual IBANs are archived or closed. You keep full ownership of your funds, can log in as usual, and can request new IBAN details when you need them.
Are there any risks to my saved funds?
No.
❌ Funds will not be frozen
❌ Funds will not be lost
❌ Funds will not be deducted or affected in any way, beyond the monthly fee for any IBAN you keep open
✅ Your savings remain securely held and fully yours
What about keeping my USD Account inactive?
Your USD Account (ACH details — routing and account number) has no monthly fee and is not affected by inactivity.
If you also hold a USD wire IBAN (a separate product), the $0.99 monthly fee applies to that on Standard, unless you previously paid an activation fee. If you're not using it, close it — your USD Account and ACH details are unaffected.
Closing an IBAN yourself
Archiving happens to you. Closing is something you choose, and it's the reliable way to stop the fee. You can do it in the app without contacting us. Move your balance out first — an account with money in it can't be closed.
On the Home screen, tap the currency account you want to close — your EUR, GBP or USD account.
Tap Account details.
If it's your USD account, switch to the SWIFT (International) tab first. Your free ACH (USA) details aren't affected.
Tap the ⋯ menu at the top right and choose Close account. In the run-up to a charge, the same option also appears at the bottom of the screen.
Confirm. You'll see "Account closure requested" and the wire details disappear once it's processed.
🔁 Repeat for every currency you don't plan to use. The fee is charged per IBAN, so closing your EUR account doesn't close your GBP or USD one. Each currency has to be closed separately.
Closing can't be undone, and your nsave account stays open either way. Read the full closure guide.
How to get a new IBAN after archiving
Tap the + icon on the Home screen under Accounts
Select Request a new IBAN
Plan | Cost to request a new IBAN | Monthly fee after that |
Standard | $5.99 | $0.99 / month from the following month |
Pro | Free | Included in subscription |
The fee covers issuing the new IBAN only. Your funds are never affected by this process.