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What happens next?

Why we're introducing a monthly IBAN fee and what happens next?

The $0.99 charge starts on 30 September 2026, one per IBAN, monthly. If you do nothing, you're charged. If you don't want to pay for an IBAN, you need to close it — emptying it isn't enough.

⚠️ Emptying an IBAN does not stop the fee. The $0.99 is charged for every IBAN you hold, whether or not there is money in it, and we take it from your USD balance. So moving your money to your USD wallet and leaving the IBAN open means you keep being charged — out of the wallet. Closing the IBAN is what stops the charge.

✅ Who is excluded from these fees

  • GCC residents — for their USD account

  • EU residents — for their EUR account

  • UK residents — for their GBP account

  • Pakistani nationals who are not residents of Pakistan — both the activation fee and the monthly fee on a USD IBAN are waived, on any plan.

  • Prior activation fee payers ($5.99 or $1.99) — per IBAN: if you paid an activation fee before the monthly IBAN fee was announced, you are exempt from the $0.99 monthly fee for that specific IBAN only. Users who open a new IBAN after the announcement pay both the $5.99 activation and $0.99/month starting the following month.

  • nsave Pro subscribers — EUR and USD wire IBAN fees are included. GBP wire IBAN carries the standard $0.99/month fee on Pro.

  • nsave Prestige subscribers — all three wire IBANs (EUR, USD, and GBP) are fully included.


When you'll be charged

If you already hold an IBAN, your first charge is 30 September 2026, then the same date each month.

If you opened your IBAN recently and paid the $5.99 activation fee, your monthly charge starts one month after you opened it, on the same date each month. Either way, no charge happens before 30 September.

The charge comes out of your USD balance with no conversion fee — including for a EUR or GBP IBAN that holds nothing. If you have no USD balance, we convert $0.99 from your EUR or GBP balance at the mid-market rate. You'll see it in your transaction list like any other transaction.


If you do nothing

You keep the IBAN and pay $0.99 a month for it. If you're receiving payments into it, that's the right choice and there's nothing to do.


If you have no balance to take the fee from

If there's nothing left anywhere in your account to cover the $0.99 when the charge is due, we take what's there and archive the IBAN. Nothing is owed afterwards and your balance can't go below zero. Once archived, no further charges are taken.

Don't rely on this to opt out. As long as there's money in your USD wallet, the fee keeps being collected for every IBAN you hold. Closing the IBAN is the reliable way to stop it.


What archiving means

Archiving is an administrative status change. It isn't a closure or a freeze, and nothing happens to your money.

When an IBAN is archived:

  • Your funds are not affected. Any remaining balance stays yours and stays visible in the app.

  • Your nsave account stays open. Card, @ntag, invest account and USD wallet keep working.

  • The IBAN details stop working. You can't send or receive with them.

  • Payments sent to an archived IBAN bounce back to the sender.

⚠️ If you're expecting a salary, a client payment or anything on a standing order, don't close or archive until you've given the payer new details.


What keeps working

Still works

Notes

Your nsave account

Stays open. Closing an IBAN is not closing an account.

Your card

Spends from your nsave balance as normal.

Your @ntag

Instant and free between nsave users.

Your USD wallet

Free to hold, free to keep.

Your USD ACH details

Free. No monthly fee, no activation fee.

Your invest account

Unaffected.


How to close an IBAN account

You can do this yourself in the app. Move your balance out first — an account with money in it can't be closed.

  1. On the Home screen, tap the currency account you want to close — your EUR, GBP or USD account.

  2. Tap Account details.

  3. If it's your USD account, switch to the SWIFT (International) tab first. Your free ACH (USA) details aren't affected.

  4. Tap the ⋯ menu at the top right and choose Close account. In the run-up to a charge, the same option also appears at the bottom of the screen.

  5. Confirm. You'll see "Account closure requested" and the wire details disappear once it's processed.

🔁 Repeat for every currency you don't plan to use. The fee is charged per IBAN, so closing your EUR account doesn't close your GBP or USD one. Each currency has to be closed separately.

Closing can't be undone, and a new IBAN later costs $5.99 on Essential, followed by $0.99/month from the following month. Free on Pro (EUR & USD) and Prestige (all three). Your nsave account stays open either way. For every option — including what to do if you can't move your balance out — read the full closure guide.


Getting an IBAN back

Tap the + icon on the Home screen under Accounts, then Request a new IBAN. This is a new activation: $5.99 on Essential, then $0.99/month from the following month. Free on Pro (EUR & USD) and Prestige (all three). Your old IBAN details won't come back — anyone paying you will need the new ones.

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