If you paid for a card with us before, you're not paying twice. Here's exactly where you stand.
Your Visa Platinum card is free
Customers who already paid for a card under our previous card programme get the new Visa Platinum card at no cost.
You don't need to claim anything or contact us — the Platinum card is simply free when you order it. There's nothing to apply for and no code to enter.
Cards are now available to everyone in supported countries, so you can order yours from the Cards tab today. Nothing expires — your free Platinum card is there whenever you want it.
What about the Infinite card?
The Visa Infinite card is the higher tier, with a wider set of travel and lifestyle benefits. It's included free with the Prestige subscription ($29.99/month) — it's no longer available as a standalone, one-off purchase.
If you'd like Infinite, the way to get it is to subscribe to Prestige from the Subscription screen in your profile. See nsave card plans: Platinum and Infinite for what Infinite includes, and nsave subscription plans: Essential, Pro, and Prestige for the full plan comparison.
If you already paid $99.99 for an Infinite card before this change, you keep that card and it's treated as your included Infinite — it won't be locked or taken away if you later leave Prestige, and you won't be charged for it again.
What happened to my old card?
Our previous card programme ended earlier this year when that provider stopped supporting cards in a number of regions. We've since partnered with a new issuer and rebuilt the product — which is the card available today.
Your old card details no longer work and don't carry over. Your new card is a completely new card with new details.
FAQs
How do I know if I qualify for the free Platinum card?
If you paid a card fee under our previous programme, you qualify. If you're unsure, message us and we'll check your account.
I already paid $99.99 for an Infinite card. Do I need to do anything now that Infinite is Prestige-only?
No. Your existing Infinite card stays yours, and it counts as your one included Infinite card if you ever subscribe to Prestige. You won't be charged again or asked to pay more.
I don't see the Cards tab, so I can't order my free Platinum.
Cards are available in supported countries only, and you'll need the latest version of the app. See Why don't I see the Cards tab in the app?
Does the free Platinum card apply if I never paid for a card before?
The free Platinum offer is for customers who previously paid. If you didn't, standard pricing applies — see nsave card plans: Platinum and Infinite.
Questions about your own account? Message us in the app or email support@nsave.com.