Where do I see my funnel's results and contacts?
Go to the "Contacts" tab on the homepage of your Funnel account.
Here, you will find an overview of all leads that you have generated with the help of your funnels. This allows you to view your customers' data and evaluate the results:
Where can I find the data of a contact?
Click on the name or the description of the contact.
You can view the data of your contact in a new window on the right.
If you don't want to see all contact data of a specific funnel, you can easily filter according to what you like to see.
ℹ️ If in the contact's profile, you see some fields or questions twice with one instance being empty, it happens because at some point you renamed the tracking IDs of your funnel questions from auto-generated keys (e.g., question_rqpkqr) to readable names (e.g., zip) after your funnel was published.
When a tracking ID is renamed, a new entry is created in the Contacts tab without removing the old one, which is why you see the old questions and fields, but they are empty.
To keep things tidy in the contact's profile, you can simply hide the old questions.
Can I export my contacts?
If you want to export your contacts, you have several options available:
Direct export/Download as a CSV or XLSX file
-> A CSV file is ideal for exchanging simply structured data and is therefore usually used for importing/exporting contact data between different apps. Here is the step-by-step guide.
Automated export of CRM contacts via Zapier/Make/Webhooks
-> Here, you can transfer the contacts to a Google Sheet (Here is the step-by-step guide) or any other tool of your choice.
💡 Step-by-step guides for Lead Export Automations:
How can I bulk delete my contacts?
If you want to delete every generated lead in your funnel, you can bulk delete them and don't need to click through every single lead.
Click the table view icon in the top-right corner of the Contact view
Check the box in the header row of the first column, this selects all contacts at once
Click "Delete" in the toolbar below your table view
Confirm the deletion in the pop-up that appears. This action is permanent, once confirmed, all selected contacts and their related information and files will be permanently deleted and cannot be recovered.
