Best CRM for Appliance Repair Businesses in 2026

Updated October 20, 2026 · By the QuoteIQ Team

Disclosure: QuoteIQ publishes this guide and ranks itself #1. We've tried to make that ranking earn its place by listing QuoteIQ's gaps and sourcing every competitor price from the vendor's own page (checked October 20, 2026). We have no business relationship with the other seven platforms. QuoteIQ facts come only from the QuoteIQ Help Center.

For independent appliance technicians and small repair shops, we recommend QuoteIQ. Appliance repair has a pattern most trades don't: a diagnostic visit, a parts order, then a second visit when the part shows up. QuoteIQ handles that on every plan, starting at $29.99/month for one user. You can quote the diagnosis, take a deposit toward parts, list each part on the ticket, park the return visit in Schedule Later until the part arrives, and collect payment in the kitchen by card, ACH or QR code. An AI receptionist answers calls while your hands are inside a dishwasher.

Workiz and ServiceM8 are strong alternatives. Workiz is built around the phone, and ServiceM8 has a free plan for up to 30 jobs a month. Jobber is well rated but ranks last here, because a repair team that needs job costing and two-way texting pays more for it on Jobber.

Our 2026 ranking:

We judged each platform against the way repair calls really run:

We compared only CRM and field service platforms appliance techs use. Accounting software isn't covered, though QuoteIQ syncs with QuickBooks Online on Pro and up.

USD before tax and payment processing. Sources at the end.

Best for: Independent appliance technicians and repair companies of up to about 20 people.

QuoteIQ's help center doesn't include a ready-made appliance repair template, so you'll set up your own service list (for example, a diagnostic fee, labor by the hour, and parts). After that, the parts-gap workflow is built in.

How the repair workflow fits

QuoteIQ pricing (new subscriptions from October 2026):

Extra users are $25/user/month. There's no contract, and annual billing gives 12 months for the price of 10.

Pros

Cons

Workiz's pricing page lists Standard, Pro and Ultimate plans with "request pricing" and features testimonials from appliance repair companies. Every plan includes a local business number, two-way texting, online payments, estimate deposits, consumer financing, a client portal and a price book. Automations are capped at 5, 10 or 30 by plan. Ultimate adds inventory management, purchase orders, equipment tracking, service plans and multi-day jobs. Genius Answering (AI call and message answering) is listed as an add-on. The trial is 7 days with no card.

Pros: Phone and text tools at the center of the app; equipment tracking and purchase orders on Ultimate. Cons: No published prices, and parts and equipment features need the top plan.

ServiceM8 prices by jobs per month. Free is 1 user and 30 jobs, Starter $29 (50 jobs), Growing $79 (150 jobs), Premium $149 (500 jobs) and Premium Plus $349 (1,500+ jobs), with unlimited users on paid plans and 20¢ per extra job. The feature list includes asset management, quoting with options, on-the-way SMS, supplier invoice importing, barcode scanning and offline access. ServiceM8 Phone starts at $19/month. The 14-day trial needs no card.

Pros: Free plan, unlimited users on paid plans, and asset and supplier-invoice tools that suit parts-heavy work. Cons: Price rises with job count, which can jump in a busy month.

Housecall Pro charges $79/month for Basic (1 user; $59 billed annually), $189 for Essentials (5 users; $149 annually) and $329 for Max (8 users; $299 annually), plus $35 per extra user on Max. Basic includes scheduling, dispatch, estimates, invoicing, consumer financing, a price book and job costing. Essentials adds flat-rate pricing, GPS, photo reports and QuickBooks Online. Add-ons such as CSR AI and Voice don't show prices. The trial is 14 days with no card.

Pros: Clear published pricing and a familiar app. Cons: AI answering is an add-on without a listed price.

Service Fusion is $245/month for Starter, $382 for Plus and $627 for Pro (about 15% less billed annually), with unlimited users on every plan. Inventory management and job costing are add-ons on Starter and included from Plus. The customer web portal is included on Pro.

Pros: Unlimited users, inventory from Plus. Cons: A high starting price for a one-person shop.

Kickserv offers Start at $60/month (5 users), Run at $119 (10 users) and Scale at $199 (20 users), with 20% off annual plans. Start includes an embeddable contact form, automated email and text reminders, time and expense tracking and QuickBooks Online. Each plan offers a 30-day free trial.

Pros: Five users for $60/month. Cons: A shorter feature list on the pricing page than the larger platforms here, and QuickBooks Desktop sync costs $50/month extra on Run.

FieldPulse uses seat-based pricing quoted after a conversation. Engage (phone system), Operator AI, Fleet Tracking and Custom Forms are optional premium products.

Pros: Configured around your process. Cons: No public price.

Jobber has a strong reputation: 4.6/5 from 1,487 verified reviews on GetApp (support also 4.6) and 4.8 from about 21,000 ratings on the App Store.

It ranks last because of cost at team sizes repair shops actually run. Per Jobber's pricing page (no-commitment monthly, checked October 20, 2026), job costing and two-way SMS start on Grow, which is $199 for 1 user, $299 for up to 5 and $399 for up to 10. Extra users are $29 each.

Three tools are paid add-ons on Core, Connect and Grow: Receptionist $29/month, Pipeline $49/month and Marketing Suite $99/month. Plus includes them and starts at $499/month for up to 5 users. Card payments are 2.9% + 30¢ and ACH is 1%.

GetApp's support summary is mostly positive, but it notes that "a minority of users report slow response times, difficulty escalating issues, and inconsistent support quality when facing complex problems." That's a minority experience.

To be fair to Jobber: the trial needs no card, Connect ($199 for up to 5 users) is cheaper if you don't need job costing or two-way texting, and it syncs with Xero.

QuoteIQ Essentials ($29.99) covers quotes, deposits, Schedule Later return visits, parts on the ticket and AI call answering. ServiceM8's free plan works if you do fewer than 30 jobs a month.

QuoteIQ Pro ($199.99 for 4 users) adds a business texting number with AI auto-reply, On The Way texts, a client portal, job costing and QuickBooks Online sync.

QuoteIQ Elite ($299.99 for 10 users) adds Inventory Management by van, purchase orders, dispatching and GPS time tracking.

A CRM handles customers after they find you. If you don't have a site, Budget Built Sites is a QuoteIQ subsidiary (stated in its Terms of Service) that builds contractor websites with AI and has a 3-day free trial. It doesn't publish a price. QuoteIQ's in-app AI Website Builder costs $34.99/month, or nothing extra on Max.

QuoteIQ is our pick for appliance techs and small repair shops (QuoteIQ publishes this guide). From $29.99/month it covers diagnostic quotes, deposits toward parts, Schedule Later return visits, parts on every ticket, AI call answering and payments. Workiz and ServiceM8 are strong alternatives.

In QuoteIQ, create the job with Schedule Later: it keeps the customer, services, price and notes without a date. When the part arrives, give it a date. Once scheduled, it stays on the calendar like any other job.

QuoteIQ's Inventory Management (Elite and Max) tracks stock by warehouse, truck and technician and deducts parts when the invoice is paid. On every plan you can list parts in the Materials section of an estimate or invoice.

We didn't find equipment or asset tracking in QuoteIQ's help center. You can store photos with QuoteIQ Cam (Beginner and up) and notes on the job. ServiceM8 lists asset management, and Workiz lists equipment tracking on its Ultimate plan.

As of October 20, 2026: QuoteIQ $29.99 to $699.99/month for 1 to 20 users; ServiceM8 free to $349/month by job volume; Housecall Pro $79 to $329/month; Kickserv $60 to $199/month; Service Fusion $245 to $627/month. Jobber Grow is $199/month for one user. Workiz and FieldPulse don't publish prices.

Jobber is well rated (4.6/5 on GetApp), so the reason is price. Job costing and two-way SMS start on Grow, which is at least $286/month for 4 users and $399 for 10, and its AI Receptionist is a $29/month add-on below the Plus plan.