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Realync Success Guide

The road to becoming a Champion User starts here...

Updated over a year ago

Realync provides a great way to connect more meaningfully with your prospective and current residents. The Realync platform, both the mobile app and the web dashboard, was built to be easy to use regardless of your “tech-savviness”. The Realync team is committed to partnering with you to ensure you are confident and successful using video in your daily communications. 💯

Becoming a Champion User 🎖️

The below outline is a checklist to help you make the most of Realync, whether you’re just starting out or ready to take the next step. As you master each step, you should advance to the next until you’re a full champion user.

Just Getting Started 🏁

  • Model/floor plan(s)

  • Community Overview

  • “Thank you for touring” from yourself / your team

  • Be sure to use your stabilizer to make the video look as polished as possible!

  • Stand out from your competitors by making it easy for your prospects to recall what your community looks like

  • Take the property mobile device to community outreach meetings to show videos of the community and models

Intermediate 🚶

Intermediate Realync users dedicate time on a regular basis (ideally weekly) to record new video content

  • Create playlists to easily share multiple videos at once

  • Help relieve the stress of not being able to visit the property before they move by allowing them to “meet” you virtually and showing them the real space

  • Use Tasks to keep track of video ideas and goals

Champion User 🌟

  • Every time a prospect tours in person but their partner/roommate is unable to join physically, Champion Users use Live Tours to allow the partner/roommate to join virtually

  • Make sure that recording a video of vacant units is part of the turning process

  • Don’t stop with creating videos for leasing - video transforms the way they communicate with their communities, too

  • Champion Users use QR codes to “digitize” flyers in the elevator, business cards, sidewalk signs, etc.

  • Add a QR code to monthly newsletters that link to a video for resident events, renovation/maintenance updates, new team members, etc.

  • Add a QR code to your “Office Closed” sign in the window that links to a “sneak peak” playlist

  • Add a QR code next to amenities that can be confusing for your residents, e.g. “Having trouble starting the fire pit? Scan this QR code to see how to do it!”

  • Make your property stand out from the crowd by Embracing Realync throughout the entire prospect and resident lifecycles! ✨

Keys to Success 🔑

  • Don’t ask for permission to include a video in the follow-up, just do it! Make it part of your standard follow-up.

  • Instead of, “Do you want to do a live video?” say something like, “Let’s do a live video tour so I can show you exactly what everything looks like. That way I can help answer any questions you have and you’ll feel more confident in making a decision!”

  • Don’t be afraid to get in front of the camera! Think about it...you’ve probably toured with walk-ins before. This is no different, except you’re using a mobile iOS device!

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