Commonly asked questions about the returns product
20 articles
Claims for Lost or Damaged ShipmentsClaims Process for Items shipped using Redo Labels
Return Processing FAQ
Help processing, receiving, and managing return requests
Return Processing
How to Reset a returnQuick help video of how to reset a return that has been rejected
Package Pickup - Reschedule/Cancel/Get a LabelHow to Cancel for a Refund or Reschedule a Package Pickup
Editing Item Prices in RedoAdjusting Prices on Returns
Can I waive a draft order fee?
Cancelling a Package PickupFast, easy cancellation for package pickup
Return Setup FAQ
Help configuring and troubleshooting Redo returns
How can I hide the Redo product from showing up in the “All Products” section on my website?
Redo Coverage Price
Return Type Settings WalkthroughWalkthrough adjustment settings and the advanced options for the return type settings in the return flow
How to Exclude the Redo Product From Packing Slips
Customer Return Portal
Shopify Integration
Return Policy TemplateExamples of what you can put on your return policy to explain what Redo is
How to Prevent the Redo Product from Being Discounted in ShopifyStep-by-step help document on how to stop discounts from applying to the Redo product
Package Pickup in a nutshell....and beyondGlobal brand feature to all brands
Users Tab Overview
Making Items UnreturnableCreating Final Sale Items
Return WindowsAdjusting how long your Customers have to return Items
Hiding Redo from product recommendationsThis article outlines how a merchant can prevent the redo product from appearing in product recommendations on their site.