Before cancelling
Cancellations and refunds are governed by the Terms & Conditions for each event. Before requesting a cancellation, we recommend reviewing the event's Terms & Conditions on the event FAQ (Frequently Asked Questions) page, as policies and deadlines may vary between events.
Your options
If you can no longer attend an event, you may have one of the following options:
Transfer your ticket to a colleague (generally available up to 3 days before the event).
Request a cancellation, which will be reviewed in accordance with the event's Terms & Conditions.
Request a refund, although refunds are not guaranteed and are assessed on a case-by-case basis.
Refund eligibility
As a general rule:
Ticket transfers are usually the quickest and most reliable alternative to cancelling.
Partial attendance does not qualify for a partial refund or a reduced registration fee.
Refund requests are reviewed individually and cannot be guaranteed.
After your request