Before requesting a refund
Refunds are not guaranteed and are assessed according to the applicable event's Terms & Conditions. Each request is reviewed individually.
If you simply cannot attend, transferring your ticket to a colleague is often the quickest and most reliable alternative.
Requesting a refund
If you would like to request a refund, please contact our Solarplaza Support Team at support@solarplaza.com and provide them with the following details:
The event name
Your registration details
The reason for your request
Our team will review your request against the event's Terms & Conditions and let you know whether your request has been approved and what the next steps are.
After your request
Once your request has been reviewed, we will contact you to confirm whether a refund has been approved and explain the next steps.
If your refund is approved, the processing time depends on your payment method and financial institution. Refunds to credit cards typically appear within 3–5 business days, while refunds to debit cards or bank accounts may take up to 10 business days.
You can view your order details at any time in the My Orders section of your Solarplaza account dashboard.