How to Install the Updox Printer (Windows) (Updox Knowledge Base)
Audience: Clinical staff or IT administrators setting up the printer on Windows devices (not compatible with ARM-based processors).
Note: This printer does not support ARM-based Windows devices.
Step-by-Step Installation Guide
Download the Installer
To access the download link, click Download Printer below to download the ZIP file containing the printer files.
Unzip and extract files
Right-click the downloaded ZIP and choose Open.
Select Extract all, choose your Downloads folder, and hit Extract.
Leave the original ZIP folder and reopen the newly extracted one.
Install the Printer Driver
Right-click Updox.Printer.Desktop.64.bit and choose Open.
If prompted with a password, enter it; otherwise, click Yes to proceed.
For password issues, contact your IT administrator.
If a security warning appears, click More Info, then Run Anyway.
Install the Printer Application
After the driver installs, double-click the second installer in the folder, updoxprint.Setup.1.2.2.
If prompted again, repeat the admin/password step.
Review confirmation and messages
Installation concludes with a window showing alerts like:
“Oh snap! No Credentials Specified.” – This just means the app isn't connected yet.
“Oh snap! No pdf specified.” – This appears when opening without context.
Both messages are expected; click Settings to continue.
Connect to your Updox account
In Settings, use ONE of the following:
Your practice’s Integration Key (found under Admin > Practice Info in Updox Inbox),
ORYour Updox username and password (not both together).
Click Test Connection:
ERROR 401 = incorrect or missing credentials.
“Well Done!” = successful connection.
Click Save, then close the window.
Print using Updox Printer
When printing documents, select Updox Printer to send them directly to your Inbox.
Troubleshooting: Security Settings Blocking Installation
Resolving Printer Installation Issues
If the Updox Printer installation fails due to permissions:
Temporarily disable relevant Windows security features, such as:
App & Browser Control
Real-time protection
Run the installer as an administrator.
Re-enable your security settings immediately after completing the installation.
If the issue persists, review the Windows permissions and administrative rights on your device.
Precautions and Best Practices
Always re-enable your security settings after troubleshooting to maintain device safety.
Avoid disabling security features unless absolutely necessary, and only do so temporarily.
Ensure you have administrative rights on your device before making changes.
Additional Support
If these steps do not resolve the issue, consider reaching out to Updox support for further assistance. Provide details about the error and the steps you have already tried.