Add a Waiting Room Link to Patient Reminders
Follow these 3 steps to set up a Public Waiting Room and include the link in your patient reminders, so patients can join their video visit straight from the reminder.
Note: You must have Admin access to complete this setup
Set up your Public Waiting Room
In the left-hand menu, go to Video Chat, then click Settings in the top right.
Scroll to Public Room.
Click Set my room to public.
Copy the room URL. You'll need it in Step 3.
Step 2: How do I link a Public Waiting Room to a provider's calendar?
In the menu on the left-hand side, click Inbox.
Click Admin, then click Scheduling.
Click Calendars.
Click the provider's calendar you want to link the Waiting Room to.
Click Edit in the top right.
In the Available Public Waiting Rooms dropdown, select the Waiting Room you want to link to this calendar.
Click Save.
Step 3: How do I add the Waiting Room link to a reminder?
You can add the link to an existing Reminder script or create a new one.
To create a new script:
In the menu on the left-hand side, click Reminders.
Click Scripts in the top right.
Click New Script.
Paste the Public Room URL you copied in Step 1 into the message body.
Click Save.
Example of a reminder that was sent with the meeting room link
Where do I find my Public Waiting Room link again?
In the menu on the left-hand side, click Video Chat, then Settings. The link is in the Public Room section, below Display Name.