Is the feature I’m looking for available?
If you’re looking for something Updox doesn’t do yet, it isn’t available at this time. You can request it as a product enhancement on the Updox Roadmap.
How do I request a product enhancement?
Open your Updox Inbox.
At the bottom of the Inbox, select Roadmap.
Select Need Help with Updox?
Choose how important the enhancement is to you:
Not Important
Nice-to-Have
Important
Critical
In the Why do you need this? box, describe what you need and how it would help your practice. The more detail you add, the better the product team can understand your request.
Enter your email address.
Select Submit.
Note: Your feedback goes to the Updox product development team. Submitting a request doesn’t guarantee the feature will be added.
Can I get support through the Roadmap?
No. The Roadmap is for product feedback only, not for support.
For help with Updox, use the Updox Support chat. It’s in the lower-right corner of the Updox application or the Support web page.
Support option | Hours |
Updox Support chat | Monday–Friday, 8:00 AM–6:00 PM ET |