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Enterprise Shippers
If you are servicing freight forwarders, find out how to use the platform in this collection
What does the Shipments tab show?Find out what the Shipments tab shows for Enterprise Shipper accounts.
How do I reset my password?If you are accessing an Enterprise Shipper's account, find out how to reset your password.
How does a user select a quote and book?If you're accessing an Enterprise Shippers account, find out how a user can select a quote and book a shipment.
What is a Custom Quote?If there are no available live rates with bookable capacity for a customer's shipment, they will be directed to submit a Custom Quote.
What is the difference between classic and matrix view on the results page?There are two ways to view results for dynamic rates: static and dynamic. Find out the main differences in this article.
How do I upload documents to a shipment?Find out how to add supporting documents for your shipment in this article.
How do I use the communication tool?Buyers and sellers can communicate with each other at various stages of the shipping process using the integrated communication tool.
Segment statuses in the itinerary section and what they meanWhat do the segment statuses mean in the Itinerary section for each leg of the shipment within Enterprise Shipper accounts?
What does the activity log show?The activity log keeps a comprehensive record of all actions and changes made to the shipment. Find out how to use it.
What does the booking summary page include?After selecting a rate, customers are redirected to the eBooking Summery page, where they can see a breakdown of their eBooking info.
What does the shipment overview tab show?Once a shipment is booked, customers will be directed to the Shipment Overview tab page.
What does the sidebar show?As an Enterprise Shipper, find out what the sidebar shows when managing your shipments.
What is a shipment?What is the difference between a shipment and an eBooking? Find out in this article
What is the Bookings tab?The Bookings tab outlines the terms and conditions of a shipment contract. Find out how to find it in this article.
What's on the results page?On the results page, you'll find information on different airlines, departure times, and more. Read this article to discover how.
How do I see the details of a shipment?If you are accessing an Enterprise Shippers account, you can view a breakdown of the shipment details.
How do I update tracking events to a shipment?For Enterprise Shippers, you can add tracking information to your shipment. Find out how in this article.
What do the various shipment statuses mean?For your shipment, you will find different statuses depending on which stage it is at. Find out in this article what these statuses mean.
How do I manage my shipments?For Enterprise shippers, you can manage your shipments, as well as communicate as buyers and sellers. Find out how in this article.
What is a booking?As an Enterprise Shipper, it's good to know the difference between a booking and a shipment. Find out what a booking is in this article.
How does a user search for rates?