Frequently Asked Questions (FAQs)
All your questions answered
By RLSS1 author32 articles
How to Purchase and Assign Credits on a Course
What you need to know about our new system (tahdah) and how it will affect you.
How to manage a failed candidate
Will RLSS UK provide training on the tahdah system?
How to enter and submit assessment results
How to register a course
How to order course materials
How to advertise a course
How to download theory assessment papers (for First Aid, NPLQ & NPSQ only)
How to add candidates onto courses
How to set the delivery address for course materials
How to receive and manage enquiries for courses
How to advertise a course (using old candidate packs)
What is Internal Quality Assurance?
Why do I need to complete Internal Quality Assurance Checks?
Who can complete an Internal Quality Assurance Check?
How many Internal Quality Assurance checks should be completed?
Are there different types of Internal Quality Assurance checks I can complete?
What are the minimum requirements of a First Aid Trainer Assessor surrounding Internal Quality Assurance?
I am a First Aid TA and have lost access to my resources - what do I do?
My pool doesn’t have a 20m stretch for the timed swims. How can I ensure this is completed correctly?
What reasonable adjustments can I make as an ATC/P Co-ordinator/ trainer?
A candidate has disclosed they have learning difficulties on their enrolment form. What should we do for them?
Can a competency test be used as evidence of CPD hours?
I deliver ongoing training for my company but do not attend. Can these hours be counted towards my 20 hours of CPD needed for renewal?
What does Risk Rating a Trainer or Assessor mean?
What should I do if the candidate does not have proof of a learning difficulty or support, they need in an assessment?