This article will show you step-by-step how to apply for a change of your Baji account's registered email address.
Guideline for the Email Change Process
To ensure your account's security, the email address cannot be changed directly from your profile. For this, you must send a formal request to our customer support team.
The most important rules for sending the email:
The email must be sent from your new email address. This helps us verify that you own the new email.
Email Address (To): support.bd@baji.live
Please use one of the two formats below, based on your situation.
Email Format (For all general users)
If your account is active and you have made transactions or bets, please use this full format.
Subject: Change Account Details – Email Address ([Write Your Username Here])
Email Body:
Hi, I am requesting to change my account's email address.
Username: [Your Username]
Full Name: [Your full name, as per the account]
Date of Birth (Day/Month/Year): [Your Date of Birth]
Phone Number (Active): [Your registered and active phone number]
Old Email: [Your current/old email address]
New Email: [The new email you want to add]
Reason for change: [Write briefly, e.g., cannot access current email, typo at signup, was not verified, etc.]
Last Deposit: [Amount] – [Date & Time, if you remember]
Last Withdraw: [Amount] – [Date & Time, if you remember]
Last Bet: [Game/Event Name] [Amount] – [Date & Time, if you remember]
H2: Short Format (Only for newly registered accounts)
If your account was just registered and you have not yet made any significant transactions (deposits/withdrawals) or bets, you can use this short format.
Subject: Change Email Address
Email Body:
Username: [Your Username]
Full Name: [As per the account]
Phone Number: [Your registered and active number]
Old Email: [Current/wrong email address]
New Email: [The new email you want to add]
Reason: [e.g., No access / Typo / Not verified]
H2: What happens after sending the email?
After you send the email in the correct format, our team will take the following steps:
Verification: Our verification team may call you on your registered phone number to confirm your account ownership.
Update & Confirmation: Once all your information is successfully verified, your account's email address will be updated, and you will be notified via your new email.