If you can’t find what you’re looking for here, you can always browse our full Help Center for more topics.
At a store or locker right now and something isn’t working?
Skip ahead and chat with us now — we’ll help you out!
1. I want to cancel or get a refund
2. I was charged but didn’t get my confirmation email
3. I’m at a store or locker and something isn’t working
Locker FAQs — locker won’t open, code not working, or access issues
4. I’m trying to make a booking or find a store
5. Something happened to my bag (claims & protection)
Still need help?
Please include your reservation code and the email you used to book — it helps us resolve your request faster.
With Bounce, finding a storage solution has never been easier.