How to Troubleshoot and Find Information About Failed Card Payments in Chariot
When a card payment fails in Chariot, it is essential to diagnose the reason and access related transaction details to take corrective action. Below are step-by-step instructions to help you troubleshoot and find the necessary information.
Steps to Identify the Reason for a Failed Payment
Access Your Dashboard: - Navigate to the Chariot dashboard where your payments are listed.
Locate the Relevant Payment: - Find the specific payment in question by browsing the list or using a search filter.
Access Payment Details: - Open the payment record to view detailed information.
Retrieve the Transaction ID: - Use the available menu options to locate the transaction ID. For example, check the "View Notes" section or other submenus associated with the payment details.
Find Detailed Failure Reasons: - Copy the Transaction ID and search for it in the Payments dashboard. This will provide you with an in-depth breakdown of why the payment failed.
Understanding Key Details
Transaction ID: This is a unique identifier for the payment. It is required for accurately locating details about why a card payment might have failed.
Menu Navigation: Depending on your Chariot dashboard's version, the exact location of the Transaction ID may vary, so explore sections like "Notes" or other dropdowns.
Payment Failure Causes: Typical reasons for failure may include insufficient funds, incorrect card details, or issues with the issuing bank. These details will appear in the breakdown within the Payments dashboard.
Tips for Success
Always make sure your Chariot dashboard is updated to the latest version to ensure the interface matches these instructions.
Remember that transaction details may be accessible through slightly different steps depending on your organization's settings.
Related Topics
Troubleshooting Account Verification Issues
Managing Card Payment Fees in Chariot
Downloading Payment Reports in Chariot