I'm a user

How to export all your documents from your Credentially profile?

Where, as a user, can I download all my data?

Written by Anastasiya Zhuk
Updated over a week ago

How to sign up as a user

Easy ways to create your profile on Credentially

Written by Anastasiya Zhuk
Updated over a week ago

How to log in to my account?

You don't need a password for Credentially

Written by Anastasiya Zhuk
Updated over a week ago

I didn't receive my login email

What to do if you can't find your invite message

Written by Artem Stalpouski
Updated over a week ago

What notifications do I get as a user (doctor, nurse, etc.)?

The full list of automatic messages we send and what they mean

Written by Irina Zadrutskaya
Updated over a week ago

Uploading documents when onboarding

How to import your files faster

Written by Anastasiya Zhuk
Updated over a week ago

Can you apply for a new DBS Certificate from Credentially?

DBS pre-employment check process in one place

Written by Anastasiya Zhuk
Updated over a week ago

Why do you need to review your documents? (for users)

Double check your files to make sure there are no mistakes

Written by Irina Zadrutskaya
Updated over a week ago

How to add a reference to your profile

Two ways to provide references for your employer

Written by Anastasiya Zhuk
Updated over a week ago

How do I check my Right to Work Check via Credentially?

Provide evidence of your Right to Work in the UK on the corresponding onboarding step or via your profile section

Written by Anastasiya Zhuk
Updated over a week ago

How to delete a reference?

How to delete incorrect or redundant references or reference requests?

Written by Anastasiya Zhuk
Updated over a week ago

Complete your Right to Work Check from profile

You can now upload your Right to Work documents outside of onboarding

Written by Anastasiya Zhuk
Updated over a week ago

Compliance statuses

What compliance statuses in the staff table mean and how users can check their compliance

Written by Anastasiya Zhuk
Updated over a week ago

Why can I not review my document on Credentially?

'I found that my certificate is locked for review on Credentially. Why?'

Written by Irina Zadrutskaya
Updated over a week ago

Upload documents directly to your Credentially account

You might need to update your Credentially account with new compliance or training documents. The article below explains how.

Written by Irina Zadrutskaya
Updated over a week ago

Professional registration checks

Where, as a staff member, can I find professional registration checks and their history?

Written by Irina Zadrutskaya
Updated over a week ago

How to delete a document?

See how to remove a document from your profile

Written by Anastasiya Zhuk
Updated over a week ago

How to upload a new version of a document

What to do when one of your documents has expired and you need to replace it

Written by Art
Updated over a week ago