Eli Health test kits, due to their personal nature and health and safety considerations, are non-returnable. Refunds for prepaid subscriptions are only available if the first shipment has not yet been fulfilled. This policy ensures the integrity, hygiene, and safety of the test kits, adhering to health and security protocols.
If you encounter any issues or have concerns about your product, our customer support team is here to help. If you have ordered an Eli Health test kit by mistake, consider whether it can be used by someone else, provided compatibility requirements are met. For additional help or guidance, you may also contact our support team for further assistance.