Skip to main content

Why am I getting a black screen when trying to scan the test?

P
Written by Pious
Updated over 2 months ago

This usually happens when the Eli App doesn’t have permission to use your camera.


To fix this, go to your iPhone’s Settings, find the Eli App, and enable Camera access.

You can follow Apple’s step-by-step guide here: How to change app permissions

Did this answer your question?