Sep 23, 2026 - CRM Release Notes

The Exceptions Review page now has a calendar-based timeframe filter, allows export to CSV or PDF, supports multi-select filters, and remembers your last used filter setup every time you return.

Improved performance on the Customer Profile page’s work order list and routing calendar for customers with large numbers of work orders.

When viewing a work orders containers in the Work Order Detail view, we now display a ship to show which specific containers have an exception logged against them.

Fixed an issue where clicking the exception badge on a stop in the Route Manager’s Advanced board could open a blank exception form instead of the exception itself.

Fixed an issue where photos taken in Hauler Hero Road for an exception could show up as a “no image” placeholder in Hauler Hero CRM.

Fixed an issue where partially serviced work orders (work orders with multiple containers) did not properly show as “Mixed.”

Fixed an issue where updates to a customers vacation hold could change some serviced or skipped work orders back to Scheduled, making them billable again.

Fixed an issue that hid whether or not a specific note was hidden from Hauler Hero Road users (drivers).

Fixed an issue where the Service filter on the customer’s Services tab didn’t correctly filter the work order list.

Fixed an issue that could cause days with very large routes to not load in Route Manager and cause PDF/Excel exports of them to fail.

Fixed an issue where the Add Call form on a customer closed and lost what you typed if you clicked outside the dialog.

Fixed an issue that could cause a skipped work order’s activity history to say “Serviced At” instead of “Skipped At.”

Fixed an issue that could cause bulk draft invoices to not load.

Fixed an issue where broadcasted text messages did not send or show in message history.