Release Date
August 12, 2026
New Features/Improvements
Moving forward, work orders now track routing history in Work Order Activity.
When stops are added to, removed from, or resequenced, the corresponding work order will record the change, when it changed, and who made the change.
Only stops that were directly acted upon are recorded; stops that shift position won’t have their own activity log entries.
You can toggle whether or not resequencing shows on the work order’s activity log.
You can now choose how many consecutive failed payments it takes before autopay turns itself off for an account.
Before, it shut off after the 3rd consecutive failed attempt. You can now also set it to stop after the 1st or 2nd.
Service activity history now shows the service’s date and work order number.
Payment batches now have their own billing note column.
Changes to late fees now appear in Account Activity.
This allows you to trace late fees on invoices if they’ve been added or removed.
Bug Fixes
Automated account suspensions no longer log under a staff member’s name.
Suspension activity was appearing in Account History and being attributed to a user instead of the system. These logs now show the correct source.
Container imports now flag rows whose container type could not be matched.
These rows were left out of imports without notice. The import preview now shows which values it couldn’t resolve so you can correct and retry the import.
Moving a batch of stops to another day no longer fails because of a single stop.
If a stop already exists on the target day, it is skipped, the rest of the move goes through, and the panel will stay open so you can review the result.
The Delete option has been removed from the work order menu.
The option did not work as intended.
We’ve hidden it until we can implement an improved deletion workflow.
The Chat with Support button no longer covers route stop lists.