For: Owners, Managers
If new employees are missing or records look wrong, start with the HRIS sync. HRIS means the system where you keep employee records.
Steps
Sign in. Go to dashboard.jolly.com.
Open Contacts.
Filter by Pending. New hires can show as Pending until they are activated. This is normal, not a failure.
Check their location. An employee can sync with no location. Open their record in Contacts.
Allow for timing. Changes sync within 24 to 48 hours. A hire added after the last sync shows up on the next one. You cannot start a sync by hand.
Click Help if it is still wrong. Please send us the employee names, your HRIS provider (for example Rippling, Paylocity, ADP or MatrixCare) and what is missing or wrong.
Good to know
An HRIS can change how it writes location names. A batch may then stop syncing. We can find this and fix the mismatch.
To learn what syncs, see How do I connect Jolly to my HRIS?
Questions? Click Help in the left sidebar of your admin dashboard to start a chat with us.