For: Owners, Managers
Jolly matches each employee to their account by the mobile phone number in your HRIS. If it is missing, wrong or shared, they will not earn points. Neither system warns you.
Steps
Open your HRIS. HRIS means the system where you keep employee records.
Check every active employee. Each one needs a mobile number, not a landline or an office number.
Check for repeats. No two employees can have the same number. See What happens when two employees share a phone number?
Check it is the number they use. It is how they sign in.
Fix wrong numbers in your HRIS. Jolly picks the employee back up on the next automatic update, usually within 24 to 48 hours. They keep the points they earned. Nobody has to re-add them by hand.
Questions? Click Help in the left sidebar of your admin dashboard to start a chat with us.