If you can't log in to your Maildoso account, these are the most common causes and how to fix them.
Check the email address first
Make sure you're using the same email address you used when you purchased — your account is tied to that email.
Browsers sometimes auto-fill a different saved email, which quietly causes a failed login — clear the field and type the correct address yourself.
Are you using the right sign-in method?
There are two ways to sign in, and both give you access to the same account — only the way you log in changes:
Sign in with Google: you log in through your Google account, with no separate Maildoso password.
Email + password: you log in with your account email and a password you set.
If your account was created with Google sign-in, there may be no password set yet — and vice versa. If one method isn't working, try the other, and make sure the Google account you're using matches your account email.
The login / verification code email doesn't arrive
If your account signs in with a one-time code sent by email and the code doesn't show up:
Check Spam, Junk, Promotions and Quarantine — code emails are short and automated, so corporate filters sometimes hold them. Search your mailbox for "Maildoso".
Make sure the email you typed is exactly your account email (the one you purchased with). A code is only sent to the address the account is registered under; typing another address shows the same "code sent" screen but nothing arrives.
Wait 2–3 minutes, then request a new code. Use only the newest code — each new request invalidates the previous one, and codes expire after a short time.
Use the other sign-in method: if your account email is a Google account, click Sign in with Google; otherwise use the password-reset option to set a password and log in with email + password (see below).
Still nothing after several tries? Contact us with your account email and we'll check the delivery of the code email on our side and get you in.
Switching between Google sign-in and a password
From Google sign-in to a password: use the password-reset option on the login screen for your account email to set a password. From then on you can sign in with your email and password.
From a password to Google sign-in: make sure the Google account you want to use matches the email on your Maildoso account, then choose Sign in with Google on the login screen.
Switching your sign-in method is different from changing the email address tied to your account.
Older accounts, username logins and changing your email
Some early accounts signed in with a username rather than an email. If that applies to you, or you need to move your account to a new email address, see Changing your account login email (and legacy username logins). Logged in but your dashboard shows 0 mailboxes or asks you to purchase? See Paid but your subscription isn't showing?
If you've checked all of this and still can't get in, or you're not sure which email your account uses, contact us and we'll verify or update the login email for your account.