Need to change the email address you use to log in, or log in with an older username instead of an email?

If you actually have two Maildoso accounts — for example the plan was paid for under a different email than the one you log in with, or a colleague signed up separately — changing the login email alone won't bring them together. We can move subscriptions, domains and mailboxes from one account into the other for you: see Merging two Maildoso accounts, or combining several subscriptions into one plan. The verification rules below apply there too.

Contact support from the address currently on your account and tell us the new login email you'd like. We'll update it for you and confirm once it's done. If you're changing to a shared team address, see How can I add a member of my team or user to the account?

This is common when the colleague who set the account up has left, or the purchase was made from a different address. Because changing the login email hands over full access to the account — domains, mailboxes and billing — we need to confirm ownership before we can make the change. Please send us both of the following:

We'll check these against our billing records and make the change once they match. We can't complete the change before we've received both — this protects you as much as it does us. If the card details can't be matched (for example the payment was made with a wallet or bank link), we may ask you to confirm the billing address on the invoice instead.

If the account is moving to a different company or a different owner rather than simply changing address, let us know — that's handled as an ownership transfer and needs an extra review step.

If your account was created early on and you sign in with a username rather than an email, that's expected for legacy accounts — reach out and we'll help you sign in or move you to email-based login. See also Changing how you sign in: Google sign-in vs. password login.

If you simply can't log in, see My login is not working.