If your company needs formal paperwork from Maildoso — a data processing agreement, a tax form for a renewal, or a correction to your invoice details — support can get these to you, but they usually take longer than a typical ticket because they route through legal/finance.
Data Processing Agreement (DPA)
If you're subject to GDPR (Art. 28(3)) or a similar data-protection law and need a DPA or data protection details for your records, contact support with:
Your company's full legal entity name and address
The email address on your Maildoso account
What exactly you need — for example a signed DPA, a list of sub-processors, data storage locations, or answers to a security questionnaire
Any deadline you're working to
Support will pass your request to our legal team, who will reply with the documents or answers. If your legal team requires its own DPA template, attach it to your request so it can be reviewed. These requests take longer than a typical ticket, so please get in touch well before your deadline.
Tax residency and withholding forms
Some jurisdictions require documentation before a renewal — for example a Tax Residency Certificate, a No Permanent Establishment declaration, or a Form 10F. Contact support and specify exactly which form and jurisdiction you need; we'll route it to finance. Start this well before your renewal date, since these can take a few business days to issue.
Fixing fiscal details on an invoice
If your company name, tax ID, or billing address is wrong on an invoice, contact support with the correct details and the invoice number(s) affected. Already-issued invoices generally can't be edited in place, but we can reissue or credit them depending on your billing setup — see Invoices and receipts for how invoicing normally works. To avoid this on future renewals, update your billing details in your account settings before the next charge goes out.