Refunds are available only under our 30-day new-customer guarantee: you can request a refund within 30 days of your first payment if the product turns out not to be the right fit. This window is tied to your first payment and does not reset when you renew, upgrade, or change plans.

Domain registration costs are non-refundable ($15 per domain per year), as domains are purchased on your behalf at the time of order. An eligible refund is your subscription amount minus those domain costs and minus any time already used. If your domains are external (not registered through Maildoso), the $15 per-domain registration fee does not apply when calculating refunds.

Google Workspace charges are non-refundable at any time, because Google Workspace fees are passed straight through to the Google Workspace provider and fall outside our refund guarantee. Google Workspace availability (current status): Google Workspace mailboxes are still supported on plans that already include Google Workspace allotment; new or additional Google Workspace allotment is not currently available to purchase, so all new mailbox purchases are SMTP mailboxes. Full details: Google Workspace mailboxes: availability, deleting, changing the address, and the Admin mailbox.

Not sure whether you're eligible? Don't try to work it out from your invoice dates — send us your account email and the order you mean, and we'll confirm the exact eligibility and amount for your account.

Once you are past 30 days from your first payment, subscription charges are non-refundable. You agree to this when you accept our Terms of Service at checkout.

Subscriptions renew automatically at the end of each billing period. We send a reminder 10 days, 3 days, and 1 day before each renewal charge date, and you can cancel anytime before the renewal date from your billing page or by contacting us. A renewal that wasn't cancelled in time is not refundable, so please cancel ahead of your renewal date if you don't want to continue. For what renewals cost and how to keep domains from expiring, see Renewing your domains and mailboxes. Domain renewal charges (your yearly domain subscription) are non-refundable because the registrar renewal cost is paid at that point. However, Maildoso offers the option to transfer renewed domains to you, allowing you to retain ownership and use the domains with other providers.

A cancellation needs to be in place before your renewal date to avoid the next charge. You can cancel it yourself from your dashboard:

If you have more than one subscription (for example separate Maildoso and Google Workspace/domain bundles), each has its own Cancel subscription button in the billing portal — cancel each one you want to stop. You keep access until the end of the current billing period and won't be charged again after that.

To confirm it went through: after cancelling, that subscription's Status column on your Subscriptions page will show Canceled — that's your confirmation. If you'd like us to double-check, if the status still shows Active after a few minutes, if the Cancel button does nothing, or if you're not sure which subscription(s) to cancel, contact us and we'll cancel it for you and confirm back.

Some cancellations need us: partial changes — for example removing some domains but keeping others, splitting a mixed SMTP + Google Workspace bundle, or reducing the number of mailbox slots — aren't self-serve. Contact us with what you want to keep and what should go, and we'll make the change; see Deleting, replacing, reducing, or cancelling mailboxes and domains.

If you're running into a setup issue, please contact us before requesting a refund — in many cases we can get you up and running quickly. We'll always do our best to make things right. If you decide to cancel your subscription and later re-subscribe, you may be eligible for an account credit in the form of one free month. This credit can be applied to your new subscription, providing added value for returning customers.

If the reason you're considering a refund or cancellation is that your domains or IPs show as blacklisted, please don't treat that as a dead end — a blacklist flag is not a verdict, and in most cases we can help. In particular, a SURBL listing has no practical impact on inbox placement, and flags on rotating IPs or sequencer "burned" labels usually don't reflect your domains' real reputation either.

To look at your specific case, please send us: your account email, the affected domains, which blacklist or tool flagged them, and whether you're seeing actual bounces or rejections (a screenshot or one full message header helps). You can also book a Deliverability Audit with one of our specialists: log in, click the Deliverability Audit button in the top-right of your dashboard, and pick a time. Fixes range from "nothing is actually wrong" (SURBL) to warmup recovery, delisting, or a replacement domain. If we've reviewed your case and genuinely couldn't help, refund eligibility follows the policy above. See Domains flagged as blacklisted: how we help, and where refunds fit in.

Each checkout creates its own Stripe record, so repeat purchases can appear as separate charges. If you think you may have been charged more than once — including being charged twice for the same domains, or an annual domain charge that recurred monthly — tell us and we'll review your order. See Invoices and receipts for why repeat purchases can show as separate charges in the first place. Genuine duplicate or accidental charges (domains included) are corrected: we cancel the extra charge and either refund it or apply it as credit toward your next payment — your choice (credit avoids the payment-processor fee that is deducted from refunds). This is separate from the 30-day guarantee above — a duplicate charge is corrected whenever it happened, not only within the first 30 days.