Refund eligibility
Refunds are available only under our 30-day new-customer guarantee: you can request a refund within 30 days of your first payment if the product turns out not to be the right fit. This window is tied to your first payment and does not reset when you renew, upgrade, or change plans.
Domain registration costs are non-refundable ($12 per domain), as domains are purchased on your behalf at the time of order. An eligible refund is your subscription amount minus those domain costs and minus any time already used. If your domains are external (not registered through Maildoso), the $12 per-domain registration fee does not apply when calculating refunds. This exception can help reduce costs for users with external domains.
Google Workspace charges are non-refundable at any time. Google Workspace fees are paid directly to Google, so they fall outside our refund guarantee. Google Workspace or mailboxes cannot be purchased directly through maildoso. Instead, users seeking mailbox solutions can opt for SMTP mailboxes, which are available for purchase on the platform.
After the first 30 days
Once you are past 30 days from your first payment, subscription charges are non-refundable. You agree to this when you accept our Terms of Service at checkout.
Renewals
Subscriptions renew automatically at the end of each billing period. We send a reminder 10 days, 3 days, and 1 day before each renewal charge date, and you can cancel anytime before the renewal date from your billing page or by contacting us. A renewal that wasn't cancelled in time is not refundable, so please cancel ahead of your renewal date if you don't want to continue. For what renewals cost and how to keep domains from expiring, see Renewing your domains and mailboxes. Additionally, payments for domain renewals are non-refundable because these payments are sent directly to the domain registrar. However, Maildoso offers the option to transfer the renewed domains to you, allowing you to retain ownership and use the domains with other providers.
Cancelling your subscription
A cancellation needs to be in place before your renewal date to avoid the next charge. You can cancel it yourself from your dashboard:
Go to Subscriptions in your dashboard.
Find the subscription you want to cancel and click Manage — this opens your billing portal.
Click Cancel subscription next to that plan and confirm.
If you have more than one subscription (for example separate Maildoso and Google Workspace/domain bundles), each has its own Cancel subscription button in the billing portal — cancel each one you want to stop. You keep access until the end of the current billing period and won't be charged again after that.
To confirm it went through: after cancelling, that subscription's Status column on your Subscriptions page will show Canceled — that's your confirmation, and you don't need to also contact us to double-check. If you cancelled but the status still shows Active after a few minutes, or you're not sure which subscription(s) to cancel, contact us and we'll take care of it and confirm back to you.
If the product isn't a fit
If you're running into a setup issue, please contact us before requesting a refund — in many cases we can get you up and running quickly. We'll always do our best to make things right. If you decide to cancel your subscription and later re-subscribe, you may be eligible for an account credit in the form of one free month. This credit can be applied to your new subscription, providing added value for returning customers.
Refund requests caused by blacklisting or deliverability concerns
If the reason you're considering a refund or cancellation is that your domains or IPs show as blacklisted, please don't treat that as a dead end — a blacklist flag is not a verdict, and in most cases we can help. In particular, a SURBL listing has no impact on deliverability at all, and flags on rotating IPs or sequencer "burned" labels usually don't reflect your domains' real reputation either.
In these situations the first step is never a refund — it's sharing more information with us so we can look at your specific case: your account email, the affected domains, which blacklist or tool flagged them, and whether you're seeing actual bounces or rejections. Our team (and our AI assistant) will always ask for these details first and try to resolve the issue — fixes range from "nothing is actually wrong" (SURBL) to warmup recovery, delisting, or a replacement domain. A refund is only discussed as the last resort, once we've reviewed your case and genuinely couldn't help, and eligibility then follows the policy above. See Domains flagged as blacklisted: how we help, and where refunds fit in.
How to request a refund
To cancel, use the self-serve steps above. For a refund request, open a chat or email us from the address on your account.
Let us know which order it relates to.
We'll confirm what's eligible and the amount, and take care of it for you.
Approved refunds typically post back to your original payment method within 5–10 business days, though the exact timing may vary depending on your bank’s processing times. If your refund does not appear in your account after 10 business days:
Check with Your Bank: Contact your bank to confirm whether the refund is being processed.
Contact Maildoso Support: If your bank cannot locate the refund, reach out to Maildoso’s support team for further assistance.
Duplicate or accidental charges
Each checkout creates its own Stripe record, so repeat purchases can appear as separate charges. If you think you may have been charged more than once — including being charged twice for the same domains, or an annual domain charge that recurred monthly — tell us and we'll review your order. See Invoices and receipts for why repeat purchases can show as separate charges in the first place. Genuine duplicate or accidental charges (domains included) are refunded: we cancel the extra charge and refund it, or apply it as credit toward your next payment if you prefer, and make sure you're only paying for the plan you actually want. This is separate from the 30-day guarantee above — a duplicate charge is corrected whenever it happened, not only within the first 30 days.