Your payment method, invoices and billing details are managed in the billing portal, which is run by our payment provider, Stripe.
How to open the billing portal
Click Billing in the left menu. The page shows your active subscriptions with their usage and renewal dates.
Click Manage. The Stripe billing portal opens.
What you can do there
Update your payment card — add a new card or replace the one on file, for example after a failed payment.
Download invoices — see past invoices and download them as PDF. See also Invoices and receipts.
Change billing details — company name, billing address, tax ID and the email that receives invoices. Changes apply to future invoices; to fix an invoice already issued, see Requesting a DPA or tax/compliance documents.
Cancel a subscription — cancelling stops the next renewal; mailboxes keep working until the end of the period you've paid for.
Before you cancel
Cancelling or downsizing removes slots at the end of the billing period, and a downsize can remove mailboxes automatically. Read Deleting, replacing, reducing, or cancelling mailboxes and domains first, and see Refunds and cancellations for the refund policy.
Buying more or changing your plan
To add mailboxes, domains or pre-warmed domains, use Packages & Add-ons in the left menu — see Adding more mailboxes to your plan. To switch plans or combine several subscriptions into one, see Changing or switching your plan.
If Manage doesn't open the portal or you don't see your subscription there, contact us with your account email.