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BOX OFFICE MANAGEMENT AND TICKETING
Process Orders, Refund Tickets, Partial Refunds, Exchange Tickets, Donations, Group Sales, Presale Codes, Pause Sales, Postpone, Ticket Pricing, Ticket Capacity, Purchase Process
Dashboard Revenue Information
Purchasing a SubscriptionThis article will teach you how to purchase a subscription and how to redeem the tickets in the subscription.
Sell Until TimeSet a time to automatically stop online sales for your event.
Printing Physical Tickets using a
Boca Ticket PrinterDoes your organization use printed tickets? Here's how to set that up!
PATRON TICKET PURCHASE PROCESS
How patrons can buy tickets online
Purchasing Tickets
Purchasing Tickets for More Than One Event at the Same TimeAttending a performance with multiple runs or buying multiple shows? You can still check out in one transaction.
Reserving Tickets to Be Picked at the Box OfficeLearn how to hold seats that will be picked up at the venue; this is for reserved to be paid orders and complimentary ticket orders.
Accepting Checks As Payment
Changing Ticket Pricing to Location Based Seating PricingChanging to location-based seating pricing is possible only if you have not published your show.
Adjusting Ticket Prices After Publishing
What is a Comp ticket?A comp is a free, or complimentary, ticket
Adding, Editing, and Limiting Ticket Types After Publishing
Online Ticket Prices vs. Walk Up Ticket Prices
Can I Change My Tickets From GA to Reserved or Vice Versa?
How Do I Turn Ticket Sales On or Off?
Processing GA Group Sales in the Box Office Portal
Processing Group Sales for Reserved Events in the Box Office PortalHave a larger order you need to process? Use the Box Office Portal to get it done easily.
How To Reserve & Process Group SalesThis article will walk you thru how to reserve and process tickets for larger group sales for your General Admission or Reserved Show.
Viewing Patron Ticket Orders
Ticket Purchase ErrorTicketing and Box Office
Order Confirmation MessagesA great place to add show information information, preview videos, and thank you notes to your patrons is in the Order Confirmation Message.
Viewing Seating Chart with Sales and Patron Data
Sample - Online Order Confirmation
Can Ticket Buyers Share Their Ticket Link to a Livestream or VOD Performance?
Transferring Tickets to Another PatronYou can transfer tickets from an existing order to a new patron; this is a great option for large groups arriving separately.
Custom Confirmation Emails
EXCHANGES/REFUNDS
Exchanges, Refunds