All Collections
GETTING STARTED BUILDING YOUR SHOW SITE
Customizing URLs, Page Designs, Custom Colors, Show Pages
Can I Sell Tickets to my Production That is Licensed from MTI (Music Theatre International)?
Quick Links: Getting Started Guide - PDF Version
2024 Sales Dashboard UpdateCheck out these new features on your dashboard that let you view all your sales for tickets and non-ticket items at a glance. 👀
Customizing a Single Performance DateTips on how to navigate around the date range requirement for single performance productions
Customizing Your Show Site - Colors
Customizing Your Show Site - Tickets PageThis is a great place to provide your patrons with day of show information.
Customizing Your Show Site - Donate PageLearn about your donations page here!
Customizing Your Show Site - About PageTell your patrons all ABOUT your production and organization here!
Customizing Your Show Site - Cast PageHow to add cast members to your show site!
Customizing Your Show Site - Creative PageGive your Creative Team a shout out here!
Customizing Your Show Site - Shop Page
Can I Add Tabs to My Show Site Toolbar?
Customizing Your Show Site - Design and URLLearn about adding artwork and custom URLs here!
Daylight Saving Time - Issue with 2:00PM ShowsAre you having issues creating a 2PM shows in March?
Customizing Your Show Site - Website Tab OverviewGet ready to have some fun customizing your event pages!
Customizing Your Production Site URLChanging your event URL is a great way to give your event that extra personal touch!
Providing a Contact Email and Phone Number for Your Ticket BuyersAdd a contact email address so your ticket buyers can get in touch with you!
Changing the Time Zone For a Show?Performance times will show up in the time zone based where your organization is located.
Can My Site Be In English and Spanish?Looking to make your OTS site bilingual?
Toggle SwitchesThis quick guide will help you understand the built in OTS toggle switch functions.
Publishing Your Show SiteLearn how to publish and get started with ticket sales!
Customing Your Show Site - Home Page
Creating a Redirect from an Old SiteDid you rebuild your show site but want to reuse the same custom URL?
Reset Your PasswordNeed help resetting your password? Here's how.
Create a Strong PasswordCreating a strong password can help prevent unauthorized access to your OTS account.
Internal Server Error When Trying to Reset Your PasswordLet's walk you through how to fix that!
RECAPTCHA IssuesAre you being asked to fill in the RECAPTCHA image but do not see it? This article will help you figure out what is wrong.
Dashboard Colors on Your Show SiteLearn about customizable colors on your dashboard!
Colors On Your Show SiteThe following article will walk you through what colors change where when you are designing your show website.
Hiding Your Organization Name in the Header
Customizable Website Text Editor FeatureOur new Text Editor makes adding text to your home page and header simple!
Copying Show Elements - Cast, Creative, and About PagesWhen creating a new production, you can now copy cast member, creative team, and organization information to your new show page.
How do I make my site pages accessible? (ADA Friendly)
Setting Venue Capacity and Virtual CapacityThis quick guide will show you how to setup both virtual and in-person venue capacity.
Google Map Address Location Is WrongIs your map or address on your org site wrong? Here's how to fix it!
Why Adding Venue Contact Information Is ImportantIt is vital that an active email address for patron communications be added to your account.
Adding Extra Capacity to a Single Event
EVENT REGISTRATION
Everything you need to know about event registration.
What is the OTS Event Registration Feature?
Key Difference Between Setting Up Registration and Events
Event Registration BenefitsLearn how the OTS Event Registration feature can benefit your org.
EDITING YOUR SHOW SITE - BEFORE AND AFTER PUBLISHING
Info about what feature can and cannot be edited after you publish your production
What Things Can and Cannot Be Changed After Publishing?This table will show you the changes you can make on your website and seating chart after publishing.
SEATING CHART
Access, Build, Edit, Customize
Increasing or Decreasing Space Between Seats on Your Seating Chart - Video Tutorial
Adjusting General Admission Seating Capacity
Changing Ticket Types for Individual Show Dates After Publishing
Toggle Delete Seat Mode
Building Tables and Seats On Your StageHosting a dinner theater? Have VIP stage seating? This article will show you the proper way to build it.