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How to find your order and track delivery

Open your order details, check payment status, and follow available package tracking.

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Written by Evan Kimia

You can find your purchase details and available delivery information in Your orders.

Open your order

  1. Select Your orders in the website footer.

  2. Choose the order you want to check.

  3. Review the order number, payment status, items, total, and shipping address.

  4. Scroll to Package tracking.

  5. When tracking is available, select Track package to open the tracking information.

Payment status and shipping progress are different. A Paid order means payment has been confirmed; it does not by itself mean that the package has shipped or been delivered.

No tracking yet

If the page says Tracking information will be available soon, a tracking number has not yet been added to the order. Check back on the order page and look for shipping updates in your email.

Physical products are made to order. Refer to the estimate provided for your order and any available carrier updates; production and delivery estimates are not guaranteed arrival dates.

Missing order or delayed delivery

Use the same Paw Prints account or browser session you used to place the order. If orders fail to load, refresh the page in a moment.

If you still need help, contact us with your order number, checkout email, and a description of what you see. For a delivery issue, include the tracking number if one is available.

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