Start with the message shown on the Order page. It usually identifies which step needs attention.

Use a JPG, PNG, HEIC, or WebP image under 20 MB. Make sure the file opens normally on your device. If it still fails, export a fresh JPG or PNG copy and try that. Select Change photo to replace a previous upload.

Check that you have selected a style, uploaded a photo, and completed any required personalization. Wait for a current generation to finish before starting another.

If you see a purchase prompt, follow the steps shown. If you already paid, check your order and contact us if the purchase is not recognized.

Return to Pick a style and select a currently available option.

If your creation flow shows Log in with ChatGPT or Reconnect ChatGPT, follow that on-screen connection flow. If the page keeps showing Checking image generation connection, or asks for a setup step you do not understand, contact us with the message you see.

For a temporary technical problem, wait a few minutes before retrying. For a failed tweak, try one smaller change. If the message mentions keeping the background transparent, limit your request to the pet, clothing, or other foreground details.

If the problem continues, send us the error message, selected style, device/browser, and order number if you have one.