For help with a portrait, checkout, or an order, open the chat button on the Paw Prints website. You can also email evan@pawprintsai.com.

Include your order number, the email used at checkout, and a short description of the issue. You can find the order number in Your orders or your order confirmation.

For delivery questions, include any tracking number you have. For damaged or incorrect items, include clear photos of the problem.

Tell us which style you chose and which step is not working. Include the exact error message or a screenshot, along with your device and browser. If you already purchased an item, include its order number so we can connect the issue to the purchase.

Email us instead. You can still describe the problem and attach the relevant screenshots or photos.

Please do not include passwords, API keys, full card numbers, or card security codes in a support message. Your order number and checkout email are a better starting point for locating a purchase.