Common Troubleshooting Steps for Fax Sending Issues in Updox
Sending a fax can sometimes encounter difficulties. This guide provides solutions to common issues to help you send your fax successfully.
Correct Fax Number Format
Confirm the Fax Number: Ensure the recipient's fax number is correct and properly entered in the system.
Avoid Using '1' for US Numbers: For US-based faxes, use only the 10-digit fax number. Do not include the number '1' at the start, as this can cause the fax number to not save correctly, resulting in errors during transmission.
Additional Tips
Double-check recipient details and confirm that the number is a fax-capable line.
Call the recieving fax line to ensure a fax tone is received.
Try resending the fax if an issue persists, ask to speak with a live agent for further troubleshooting.
By following these simple steps, you can resolve many fax sending issues efficiently and avoid common errors.