What is the Fax Blocklist?
The Fax Blocklist lets you block fax numbers that send spam faxes to your Updox Inbox. When you add a fax number to the Fax Blocklist, all future faxes from that number are automatically moved to the spam folder.
Are faxes from a blocked number still received?
Yes. Faxes from a blocked number are still received, but they go straight to the spam folder instead of the Inbox.
Blocking a number only affects future faxes. Faxes you've already received from that number stay where they are.
Where can I block a fax number?
You can block a number in two places:
From the fax in your Inbox: Block the sender right from a spam fax you received.
From the Fax Blocklist: Add any number, even if you haven't received a fax from it yet.
Either way, future faxes from that number go straight to the Spam folder in your Inbox.
How do I get to the Fax Blocklist?
In the menu on the left-hand side, click Fax.
Click the Blocklist tab at the top right of the page.
The Blocklist page shows each blocked number with these columns:
Fax Number
Blocked By
Date Blocked
Reason
Action
How do I add a number to the Fax Blocklist?
In the menu on the left-hand side, click Fax.
Click the Blocklist tab.
Click the blue + Add Blocklist Number button in the top right corner.
Who can add numbers to the Fax Blocklist?
Admins can always add numbers.
Non-admins can add numbers only if an admin has turned on Allow non-admins to block incoming fax numbers.
How do I let non-admins block fax numbers?
An admin needs to turn on this setting:
In the menu on the left-hand side, click Inbox.
Click Admin at the top right of the page.
Click Practice Settings.
Under Fax Settings, check the box for Allow non-admins to block incoming fax numbers.
Who can delete numbers from the Fax Blocklist?
Only admins can delete numbers from the Fax Blocklist. Non-admins can't, even if they're allowed to add numbers.
How do I delete a number from the Fax Blocklist?
In the menu on the left-hand side, click Fax.
Click the Blocklist tab.
Find the number you want to remove and click the red trash can icon at the end of its row, in the Action column.
Confirm in the pop-up.