Why route a fax line to a queue?
Routing a fax line to a queue sends its incoming faxes straight to that queue instead of the main Inbox. Only users who have access to the queue can see and work those faxes.
This works for fax numbers that are forwarded or ported to Updox.
Before you start: Create the queue and add the users who should see these faxes.
How do I route a fax line to a queue?
In the Inbox, select Admin (top right).
Select Fax Settings.
Find the fax line you want to route.
In Route To, select the queue.
Optional: Add a Tag so these faxes are easy to spot and filter in the queue.
Select Save.
New faxes to that number now go straight to the queue and skip the main Inbox.
Note: Only admins can see Admin. If you don’t see it, ask an admin at your practice
Why can’t someone see faxes from this line?
Faxes routed to a queue are only visible to users who belong to that queue. If someone can’t see them, an admin needs to add that user to the queue.