What is the Outbound Faxes page?
The Outbound Faxes page shows the faxes sent from your Updox account. Use it to check whether a fax went through, is still pending, or failed.
How do I find the Outbound Faxes page?
Go to the menu on the left-hand side of the screen.
Click Fax.
Can I send a fax from the Outbound Faxes page?
No. You can't send faxes from the Outbound Faxes page. Faxes are sent from the Inbox.
Can I cancel a fax from the Outbound Faxes page?
Yes. You can cancel faxes from the Outbound Faxes page.
What can I see on the Outbound Faxes page?
One full day of faxes on one screen. Use the date selector to look at a different day or a date range of up to 7 days.
Status filter. Show only faxes that were successful, pending, or failed.
Search. Look for a specific fax within the dates you've selected.
Sorting. Click any column heading to sort by that column.
Automatic updates. New faxes show up on their own, and pending faxes update when they go through or fail. You don't need to refresh the page.
Which faxes can I see?
Standard users see the same faxes they can see in their Inbox.
Admin users see every fax sent from the account, even faxes they can't see in their Inbox.
What details are shown for each fax?
Click a fax to see its details:
Sent: The date and time the fax was sent.
Sent by: The user who sent the fax.
Sent as: Whether it was sent as a User, the Practice, or a Queue.
Sent from: The fax number it was sent from.
Sent to: The fax number it was sent to.
Received / Failed: The date and time the fax was received or failed.
Failure reason: Why the fax failed, if it failed.
Pages: How many pages were in the fax.
Media type: Paper, online, or both.
Source: Where in Updox the fax was sent from.
Time to completion: How long the fax took from start to finish.
Transmission time: How long the fax took to transmit.
Number of attempts: How many times Updox tried to send the fax.
How do I delete a sent fax?
Sent faxes are deleted from the Sent tab, not from the Outbound Faxes page.
Go to the Sent tab, to the right of the Inbox tab.
Check the box to the left of the fax you want to delete.
Click Delete in the menu that appears at the top of your screen.
Click Yes to confirm.
The fax moves to the Trash.
If I delete a sent fax, is it removed from Outbound Faxes?
No. A deleted fax still shows on the Outbound Faxes page, even after you delete it from the Sent tab.