Frequently Asked Questions

How do I update the email address associated with my account?

Written by Melissa Vice
Updated over a week ago

Wipster FAQs

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Updated over a week ago

How do I upload a video/media asset?

Written by Melissa Vice
Updated over a week ago

What file formats do you support?

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Updated over a week ago

What video formats do you support for upload?

Written by Melissa Vice
Updated over a week ago

How do I upload media from my Dropbox, Google Drive or Box account?

Written by Melissa Vice
Updated over a week ago

Which aspect ratio does Wipster use for playback?

Written by Melissa Vice
Updated over a week ago

How do I switch between versions?

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Updated over a week ago

How do I make a comment on a video or image?

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Updated over a week ago

How do I mention another member of the team directly in a comment?

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Updated over a week ago

How do I use an emoji in a comment?

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Updated over a week ago

I’m done giving feedback. Now what?

Written by Melissa Vice
Updated over a week ago

Can I disable commenting when I share a video?

Written by Melissa Vice
Updated over a week ago

How do I edit a comment?

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Updated over a week ago

How do I delete a comment?

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Updated over a week ago

Can I save my to do list as a PDF?

Written by Melissa Vice
Updated over a week ago

Can I hide comment boxes?

Written by Melissa Vice
Updated over a week ago

Can I copy and paste content inside of comments?

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Updated over a week ago

Can I save comments from an asset to my desktop?

Written by Melissa Vice
Updated over a week ago

Can I print out the comments on my video or image?

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Updated over a week ago

Why can't I make a public reply to a Team-Only comment?

Written by Melissa Vice
Updated over a week ago

How do I attach an image to a comment?

Written by Melissa Vice
Updated over a week ago

How does the to-do list work?

Written by Melissa Vice
Updated over a week ago

How do I share a media asset?

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Updated over a week ago

What are the different 'share types'?

Written by Melissa Vice
Updated over a week ago

What are the options when sharing an asset on Wipster?

Written by Melissa Vice
Updated over a week ago

How do I share more than one file at once?

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Updated over a week ago

What is a shareable link?

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Updated over a week ago

Can I share an entire folder?

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Updated over a week ago

How can I limit user access to a specific project folder?

Written by Melissa Vice
Updated over a week ago

Can I view and disable a shareable link?

Written by Melissa Vice
Updated over a week ago

Can I automatically invite reviewers from a previous version?

Written by Melissa Vice
Updated over a week ago

Does a shareable link from Version 1 of a video or image roll over to Version 2?

Written by Melissa Vice
Updated over a week ago

Can I add password protection to my shared media?

Written by Melissa Vice
Updated over a week ago

Can the original video or image file be downloaded later on?

Written by Melissa Vice
Updated over a week ago

Can I revoke someone’s access to an asset?

Written by Melissa Vice
Updated over a week ago

Can I have tighter control over how my team members share media in my account?

Written by Melissa Vice
Updated over a week ago

What are shared folders?

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Updated over a week ago

What happens to existing share links when I archive a folder?

Written by Melissa Vice
Updated over a week ago

How do I delete a reviewer that has been invited through a private share link?

Written by Melissa Vice
Updated over a week ago

What notifications will my clients / reviewers receive?

Written by Melissa Vice
Updated over a week ago

Will I receive an email notification whenever someone makes a comment on my video or image?

Written by Melissa Vice
Updated over a week ago

How do the Wipster desktop notifications work?

Written by Melissa Vice
Updated over a week ago

Is there a way to tell if someone has viewed or commented on the video or image?

Written by Melissa Vice
Updated over a week ago

How do I know who has approved my video or image?

Written by Melissa Vice
Updated over a week ago

How can I tell what permissions my reviewers have and what actions they have taken?

Written by Melissa Vice
Updated over a week ago

Why can't my reviewer log in?

Written by Melissa Vice
Updated over a week ago

How do I add team members?

Written by Melissa Vice
Updated over a week ago

What browsers do you support?

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Updated over a week ago

How do I upload a profile picture?

Written by Melissa Vice
Updated over a week ago

How does 'authenticated user share' work?

Written by Melissa Vice
Updated over a week ago

I sent some content to the trash, why hasn't my usage changed?

Written by Melissa Vice
Updated over a week ago

Can I view videos in full screen mode?

Written by Melissa Vice
Updated over a week ago

How does HD work on Wipster?

Written by Melissa Vice
Updated over a week ago