Frequently Asked Questions

What is a Seat?

A Seat represents a Wipster user with login credentials and access to your Team.

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How do I update the email address associated with my account?

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New Review Tools: FAQ

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Wipster FAQs

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How do I upload a video/media asset?

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What file formats do you support?

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What video formats do you support for upload?

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How do I upload media from my Dropbox, Google Drive or Box account?

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Which aspect ratio does Wipster use for playback?

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How do I switch between versions?

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How do I make a comment on a video, image, or audio file?

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Mention

Want to get someone on your team's attention? Mention them directly in a comment!

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I’m done giving feedback. Now what?

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Can I disable commenting when I share a video?

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How do I edit a comment?

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How do I delete a comment?

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Can I save my to do list as a PDF?

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Can I hide comment boxes?

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Can I copy and paste content inside of comments?

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Can I save comments from an asset to my desktop?

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Can I print out the comments on my video or image?

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Why can't I make a public reply to a Team-Only comment?

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How do I attach an image to a comment?

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What are the different 'share types'?

Wipster features three different types of 'shares' to help you get the type of feedback you're looking for.

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What are the options when sharing an asset from the review tools on Wipster?

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How do I share more than one file at once?

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What is a shareable link?

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Can I share an entire folder?

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How can I limit user access to a specific project folder?

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Can I view and disable a shareable link?

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Can I automatically invite reviewers from a previous version?

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Does a shareable link from Version 1 of a video or image roll over to Version 2?

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Can I add password protection to my shared media?

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Can the original video or image file be downloaded later on?

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Can I revoke someone’s access to an asset?

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Can I have tighter control over how my team members share media in my account?

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What are shared folders?

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What happens to existing share links when I archive a folder?

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How do I delete a reviewer that has been invited through a private share link?

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What notifications will my clients / reviewers receive?

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Will I receive an email notification whenever someone makes a comment on my video or image?

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How do the Wipster desktop notifications work?

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Is there a way to tell if someone has viewed or commented on the video or image?

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How do I know who has approved my video or image?

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How can I tell what permissions my reviewers have and what actions they have taken?

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Why can't my reviewer log in?

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Where is my restored file that was previously trashed or archived?

restored

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How do I add team members?

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What browsers do you support?

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How do I upload a profile picture?

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How does 'authenticated user share' work?

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I sent some content to the trash, why hasn't my usage changed?

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Can I view videos in full screen mode?

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How does HD work on Wipster?

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