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Frequently Asked Questions
Frequently Asked Questions
What is a Seat?
How do I update the email address associated with my account?
Most Frequently Asked Questions
New Review Tools: FAQ
Wipster FAQs
Uploading FAQ
How do I upload a video/media asset?
What file formats do you support?
What video formats do you support for upload?
How do I upload media from my Dropbox, Google Drive or Box account?
Which aspect ratio does Wipster use for playback?
How do I switch between versions?
Commenting FAQ
How do I make a comment on a video, image, or audio file?
Mention
I’m done giving feedback. Now what?
Can I disable commenting when I share a video?
How do I edit a comment?
How do I delete a comment?
Can I save my to do list as a PDF?
Can I hide comment boxes?
Can I copy and paste content inside of comments?
Can I save comments from an asset to my desktop?
Can I print out the comments on my video or image?
Why can't I make a public reply to a Team-Only comment?
How do I attach an image to a comment?
Sharing FAQ
What are the different 'share types'?
What are the options when sharing an asset from the review tools on Wipster?
How do I share more than one file at once?
What is a shareable link?
Can I share an entire folder?
How can I limit user access to a specific project folder?
Can I view and disable a shareable link?
Can I automatically invite reviewers from a previous version?
Does a shareable link from Version 1 of a video or image roll over to Version 2?
Can I add password protection to my shared media?
Can the original video or image file be downloaded later on?
Can I revoke someone’s access to an asset?
Can I have tighter control over how my team members share media in my account?
What are shared folders?
What happens to existing share links when I archive a folder?
How do I delete a reviewer that has been invited through a private share link?
Notifications and Reviewers
What notifications will my clients / reviewers receive?
Will I receive an email notification whenever someone makes a comment on my video or image?
How do the Wipster desktop notifications work?
Is there a way to tell if someone has viewed or commented on the video or image?
How do I know who has approved my video or image?
How can I tell what permissions my reviewers have and what actions they have taken?
Why can't my reviewer log in?
More FAQs
Where is my restored file that was previously trashed or archived?
How do I add team members?
What browsers do you support?
How do I upload a profile picture?
How does 'authenticated user share' work?
I sent some content to the trash, why hasn't my usage changed?
Can I view videos in full screen mode?
How does HD work on Wipster?
