The product insight page is developed to help you get a better understanding of the returns at a product level. The product insight page is divided into two sections:
Returned products list
This tab by default shows the top 5 most returned products by volume .
You can find data in this list for:
Return rate- Percentage of total number of returns vs orders for the product.
Returns- Number of returns.
Orders- Number of orders.
Top 2 common return reasons with percentage share
Note- You can scroll down and click on “see more” to find more products.
Product level analysis
When you click on one product it shows the data for that specific product on the right side of the product list.
Return reason over time: The first graph plots the defined return reasons against the order date. You can spot patterns and compare them with any internal supply chain changes. It is marked as 2 in the image above.
Category benchmark: Using the category benchmark bar graph we compare the return rate of the product (in orange) with the return rate of the category the product belongs to(in grey). It helps you compare the two and identify any abnormal behavior. It is marked as 3 in the image above.
