If you bought your subscription on instories.com (or through a link from an ad), you paid by card on our website. Such a subscription doesn’t appear in the App Store or Google Play, so it can’t be cancelled there — you need to cancel it on the website.
To cancel a website subscription or trial:
Log in to your account at instories.com.
Go to the Members section.
Click the three dots icon next to your email.
Select Revoke access to Pro.
If you added team members, do the same for each of them.
👉 Please Note: To avoid being charged after a website trial, cancel at least 24 hours before the trial ends. Deleting your account or the app doesn’t cancel the subscription.
Can’t log in or don’t see this option?
Message us in the chat and send the email you used at checkout and the last 4 digits of the card that was charged. We’ll find your subscription, turn off renewal and can remove your payment method.
Refunds for website purchases
Website payments are processed by Instories, so refund requests for them are handled by our team, not by Apple or Google. Message us in the chat with the same details (email and the last 4 digits of the card). If a refund is issued, it goes back to the card you paid with — it usually appears within 10 business days, depending on your bank.
👉 Please Note: payments for billing periods that have already ended aren’t refunded. See our Terms of Use for details.
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