This usually happens when a subscription is bought on the website and then again in the app. A website subscription doesn’t activate in the app just by logging in to your account, so the app may offer you to pay again. If you’ve already paid twice, keep one subscription and cancel the other.
Which one to keep?
Usually it’s easiest to keep the App Store subscription: it works in the app and on the website. To use it on the web, go to instories.com, click Login and choose Continue with Apple with the same Apple ID.
👉 Please Note: Subscriptions bought in Google Play currently work only in the mobile app.
To cancel and refund the website subscription:
Message us in the chat and send the email you used on the website and the last 4 digits of the card. We’ll cancel the website subscription and refund the payment to your card. It usually appears within 10 business days, depending on your bank.
To cancel the App Store subscription instead:
Tap Instories, then Cancel Subscription.
Request a refund from Apple at reportaproblem.apple.com — App Store payments are refunded only by Apple.
How to avoid paying twice
To use a website subscription on your phone, activate it from the invitation email or with the QR code — see How do I use a subscription purchased on the website in the mobile app?. Activation won’t work if your phone already has a paid subscription or an active trial.
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