If you'd like to add extra money to your order after payment — for example, to cover a tighter deadline, or additional requirements — you can absolutely do so.
Before adjusting the order total, we recommend discussing the details with your expert to make sure you're aligned.
Once you’re ready, follow these simple steps:
Open your Balance section from the left sidebar
Deposit the agreed amount
Open the needed Order
Click Add Funds button to transfer the funds to the order.
Once the funds are added, your writer will be able to see the updated payment and continue working based on the new agreement.
How can I ensure the funds were successfully added to the order?
Once the funds are added to the order, you'll see the updated Order total.
If the funds were charged to your card, but the Order total wasn't updated, there can be a few reasons:
The transaction wasn't successful.
The funds were added to the account balance instead of the order escrow.
In this case, the best way to determine the exact reason is to go to the Balance page -> Transactions tab and check:
Whether the transaction was successful (find the required transaction record and check its status and the account balance).
If the transaction wasn't successful (in a "pending" or "declined" state), wait a few minutes, then try again.
If the transaction went through and the funds were added to the account balance instead of the order balance, you should just transfer the required amount to the order. To do this, go to the order page and repeat the required action. Don't worry, this won't charge your card again, but will simply transfer the relevant funds from the account to the order escrow.
If you have any questions or encounter any issues during this process, feel free to contact our support team — we’re here to help!