For: Owners
This is what happens when your contract ends. Your account team confirms the dates.
In short: your account closes on the offboarding date, and claimed points stay spendable until then.
What happens to my account?
Jolly deactivates your admin dashboard access on the agreed offboarding date. Active campaigns stop. New point distributions cease.
What happens to employee rewards?
Claimed points stay spendable in the Shop until the account is fully deactivated. Your offboarding agreement sets the window, so please confirm it with your account team.
Unclaimed Inbox rewards are forfeited when the account closes. That means rewards still waiting in an Inbox are lost.
Please remind employees to claim and spend their points before the close date.
What happens to charges I disagree with?
Jolly reviews outstanding rewards budget charges from prior periods as part of offboarding. Your account team reviews these charges with you.
What happens to my data?
For keeping, exporting or deleting data after you cancel, please ask your account team when offboarding starts. The terms are in the DPA (Data Processing Agreement) at jolly.com/terms#dpa. To start a request, see How do I request a data export or data deletion?
Questions? Click Help in the left sidebar of your admin dashboard to start a chat with us.