For: Owners, Managers
An employee can stop Jolly texts by replying STOP. After that, only the employee can turn texts back on. If an employee says they stopped getting texts, this article can help.
How do I help an employee who opted out of texts?
Confirm the opt-out. The admin dashboard has no opt-out column. Please click Help in the left sidebar to start a chat with us. We are happy to check a number or send a list.
Ask for a START reply. Please ask the employee to text START to the number that sent the Jolly texts. This also fixes an opt-out by mistake. Nobody else can do it for them.
Check their phone number. If it changed, the employee updates it in their Jolly profile first. A change from your HR system first can create a second account. See How do I edit an employee's profile or role?
Good to know
For the full rules, see How do text message and email opt-outs work?
Questions? Click Help in the left sidebar of your admin dashboard to start a chat with us.