Your mailboxes go through a few different statuses as they're created and used. This guide explains what each one means, and what usually causes a mailbox to briefly show "Inactive."
What the statuses mean
Active — the mailbox is fully set up and ready to send and receive.
Pending — the mailbox is still being created. This is normal right after you order mailboxes; give it a little time.
Inactive — the mailbox exists but isn't currently marked as active in your dashboard. This can appear briefly right after you connect a mailbox to a sending tool or warmup service, before your dashboard catches up with the change.
Failed — mailbox creation didn't complete, usually because the underlying domain wasn't fully ready yet.
Deactivated — the mailbox was active before but has since been turned off, most often due to a billing or sending-limit reason.
Why "Inactive" often shows up right after connecting to a sending tool
If you just added your mailboxes to a sequencer or warmup tool (for example Instantly), it's common to see some or all of them briefly labeled "Inactive" in your dashboard, even though nothing is actually wrong. This is usually just the dashboard view catching up with the change.
Give it a few minutes, then refresh the page.
Check the mailbox again after refreshing — in most cases it will now show "Active."
If a mailbox still shows "Inactive" after refreshing and waiting a bit, try logging out and back in, or checking from a different browser tab.
If it still doesn't clear up
If a mailbox is still stuck on "Inactive" after refreshing and waiting, it's worth ruling out the other statuses above:
If mailbox creation is genuinely incomplete or shows "Failed," see our guide on mailboxes showing Failed, Pending, or "already exists."
If the mailbox used to work and has since stopped, see our guide on mailboxes that were deactivated (usually a billing or sending-limit reason).
Still stuck? Contact us with your account email and the affected mailbox names, and we'll take a look.